ITIL® Practitioner Exam - English

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ITIL® Practitioner Exam - English

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Publisher: Van Haren Publishing
| english | First print, First Edition

Availability: In stock

£360.34 Incl. Tax £297.80 Excl. Tax
Details
Details
ITIL Practitioner has been developed with the aim to help organisations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:

Organisational Change Management
Communication
Measurement and Metrics
The ITIL Practitioner guidance follows 9 Guiding Principles

Focus on value
Design for Experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple


Who is ITIL Practitioner for:

ITIL Practitioner is the next step for professional who have obtained the ITIL Foundation qualification and have already learned the basics of IT Service Management. Through ITIL Practitioner they will find out how adopt and adapt the ITIL framework within day-to-day situations and responsibilities.

Please be aware, we calculate a lead time of 4 working days in regards of third parties purchasing policy.


Additional Info
Additional Info
SKU 1000001803932
isbn 1000001803932
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2015-01-01
Kind of Publication Exams
Publish Year 2015
Language english
Categories IT & IT Management
Standards ITIL
Serie No
edition First print, First Edition
pages No
Height (cm) 0
Width (cm) 0
Length (cm) 0
Weight (Kg) 0.0000
Default 0
eLibrary Downloadbaar Yes
Description No

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